Frequently Asked Questions
- Do you frequently refer patients to this agency?
- (To a physician) Are your patients satisfied with the services?
- Do you have a contractual arrangement with this agency? If so, are they required to meet special standards of care?
- How long have you been working with this particular agency/caretaker?
- What are some of the strengths and weaknesses of the agency/caretaker that you noticed?
- Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home-care experience.
- If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.
- Home-care agencies perform household and personal care services, like preparing meals, cleaning, and helping with bathing or dressing.
- Home Healthcare provides medical treatment for an illness or injury, with the goal of helping you recover, regain your independence and become as self-sufficient as possible. Home health care can also help you live with a chronic condition, like heart disease, COPD, or diabetes. Additionally, home health care can include some personal care services, like help bathing and dressing, as part of the plan of care ordered by your doctor.
- Hospice care is designed to provide non-curative treatment and comfort for those who are facing a life-limiting illness. It offers a support system of medical, social, psychological, and spiritual services that support a patient, their family, and other loved ones.
Surpassion Healthcare Services, Inc. is approved by Virginia Department of Health and Medicaid as a Home Health Agency.
Surpassion Healthcare Services, Inc. is approved by the Department of Behavioral Health Services as an Early Intervention Provider.
Disclaimer: We are not lawyers.
- Thorough Interviewing Process
- State and Federal Background Checks
- Drug Testing
- Comprehensive Personal and Professional Reference Checks
- Submission of Current License
- Competency Evaluations
- Complete Health Assessment
Agency-Directed services are provided by a Medicaid enrolled provider agency.
is a statewide Medicaid service delivery model of care program that provides an alternative way of receiving home care services, where the consumer has more control over who provides their care and how it is provided. In select waivers, three services are available through the consumer-directed model or the agency-directed model. To receive CD services, the individual or a designated individual must act as the employer of record (EOR). The EOR hires, trains, and supervises the attendant(s). A minor (under the age of 18) is required to have an EOR. These services are: personal care, respite care, and companion care. Enrolled individuals with a demonstrated need for these services may elect to receive them through either the CD model of service delivery, the agency-directed (AD) model of service delivery, or a combination of both.
The CD model differs from AD services by allowing the individual to assume the responsibility for directly hiring, training, scheduling, terminating staff and monitoring the provision of services provided.
The Consumer Directed Personal Assistance Program (CDPAP)
Rather than assigning a home care vendor or agency that controls selection, training, and scheduling of aides, the “consumer” or the family member, friend or guardian directing his/her care performs all these functions usually done by a vendor. All counties, and now all mainstream Managed Care and Managed Long Term Care plans are required to have a CDPAP program and notify “eligible individuals” of the option to join. Eligible individuals include those eligible for services provided by a certified home health agency, a long term home health care (waiver) program, AIDS home care program, or personal care (home attendant). An individual may be found NOT to be eligible for CD services if:
It is determined that he or she cannot be the employer, and no one else is able to assume this role.
The individual wants CD services, but health and safety cannot be assured.
The individual has medication or skilled nursing needs or medical/behavioral conditions that cannot be met through CD services.
- The individual has a condition due to an illness or injury that restricts his or her ability to leave their place of residence except the aid of supportive devices such as crutches, canes, wheelchairs, and walkers; the use of special transportation; or the assistance of another person; OR if leaving home is medically contraindicated;
- The individual does not have to be bedridden to be considered “confined to the home”. However, the condition of the patient should be such that there exists a normal inability to leave home AND consequently, leaving home would require a considerable taxing effort.